I know you need help with your pet and you don’t want to waste time hunting for contact info.
That’s why I’m putting our phone number right here: 7405202492
We’re available during business hours to answer questions about your pet’s needs. Whether it’s about products, orders, or general pet care advice, we’ve got you covered.
This page gives you everything you need to reach us. Phone number, hours, and other ways to connect.
No runaround. No digging through menus. Just the information you came here for so you can get back to taking care of your pet.
Our Customer Service Phone Number & Hours
Need to talk to a real human? I promise we exist.
You can reach us at 740-520-2492.
We’re here Monday through Friday, 9:00 AM to 6:00 PM EST. (Yes, we actually answer the phone. Wild concept, I know.)
When to Call
Here’s a little secret. Mid-afternoon on Tuesdays and Wednesdays? That’s your sweet spot. Way shorter wait times.
Monday mornings are chaos. Everyone’s calling about their weekend pet emergencies.
Holiday Hours
We take major holidays off because even pet people need turkey and family time. We’ll post any holiday closures on our site ahead of time so you’re not left wondering.
Pro tip: If you’re thinking about senior pet adoption success stories and have questions, give us a ring. We love talking about older pets finding their forever homes.
Call 7405202492 and let’s chat.
Before You Call: How to Get a Faster Resolution
I want you to get help fast.
Nothing’s worse than sitting on hold for 20 minutes only to realize you don’t have the info they need. Then you’re back at square one.
Here’s what I recommend.
Before you dial 7405202492, take two minutes to grab what you’ll need. It sounds simple but most people skip this step and end up frustrated.
Have these ready:
- Account Number or Username
- Order Confirmation Number
- The email address tied to your account
- A quick summary of what’s going on
You don’t need a novel. Just enough so you can explain the situation clearly when someone picks up.
Now here’s something else that helps.
Find a quiet spot to make the call. I know your dog might be barking or the kids are running around (mine usually are). But background noise makes it harder for the rep to hear you and that just drags things out.
If you’re calling about something specific like clicker training essentials for dog owners, having your order details handy means they can pull up your account right away.
The whole point is respect for your time and theirs.
When you’re prepared, calls go faster. You get answers quicker. Everyone wins.
Trust me on this one.
What Our Phone Support Team Can Help With
I want to be upfront about what you can expect when you call us.
Our phone support team is here to help. But they handle specific types of requests better than others.
When to Pick Up the Phone
Some things are just easier to sort out over a call. You get answers fast and we can walk through solutions together in real time.
Here’s what our team at 7405202492 handles best:
- Questions about billing, payments, and invoices
- Tracking the status of a recent order
- Help with returns or exchanges
- Technical support for your account or our products
- General product inquiries
Now, some people think phone support should handle everything from A to Z. That every question deserves a call. But here’s the reality.
Certain requests need documentation. Things like detailed product recommendations for your specific pet or complex medical questions work better through email where we can send you resources and links.
But for the issues I listed above? Call us. That’s what we’re here for.
We keep our phone lines staffed because we know sometimes you just need to talk to a real person who can pull up your account and fix things on the spot.
Alternative Ways to Contact Us
Not everyone wants to pick up the phone.
I get it. Sometimes you’re sitting at your desk with your dog snoring at your feet and you’d rather type out a question than make a call.
Or maybe it’s 11 PM and you just remembered something you need to ask us.
That’s fine. We’ve got you covered.
Email Us
Send your questions to our support team. You’ll hear back within 24 business hours. Sometimes faster if we’re already at our computers with coffee in hand.
It’s perfect for when you need to attach photos (like that weird rash on your cat’s belly) or when you want to explain something in detail without feeling rushed.
Fill Out Our Contact Form
If you like things organized, our contact form is your friend. You pick the topic, type your message, and hit send. It goes straight to the right person on our team.
No phone tag. No waiting on hold while elevator music plays in the background.
Check Our FAQ
Before you reach out, you might want to browse our help center. I know that sounds like I’m trying to avoid talking to you (I’m not). But you’d be surprised how many answers are already sitting there waiting.
Plus you get your answer immediately instead of waiting for us to respond.
If you do need to call, we’re at 7405202492.
Whatever works best for you works for us.
We’re Here to Help
I know how frustrating it can be when you need help with your pet and you’re not sure where to turn.
You shouldn’t have to jump through hoops to get answers.
That’s why we made it simple. You can call us directly at 740-520-2492 or reach out online. Either way, you’ll get the support you need.
We’re ready to help you and your pet.
Don’t hesitate to reach out. We look forward to assisting you.
